Frequently Asked Questions
Everything you need to know about bringing the ocean home.
What materials are used in your home decor collections?
We prioritize sustainability by using ethically sourced seagrass, reclaimed wood, and recycled glass to ensure every piece reflects our commitment to the ocean.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its journey.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international delivery times and shipping fees vary depending on the destination and local customs regulations.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.
Are your products handmade?
Many of our signature items are handcrafted by skilled artisans, meaning each piece features unique variations that celebrate its individual craftsmanship.
My item arrived damaged. What should I do?
We take great care in packaging, but if an item arrives damaged, please email us a photo of the product and packaging within 48 hours so we can send a replacement.